While what we always here is that customers are always right but this report says that customers have the tendency to lie while they are letting out the anger steam.
The study, conducted by the university’s business school, found that people who lie during a service encounter have more extreme reactions to the outcome than their honest peers.
The explanation behind this phenomena is that the effort put into constructing the lie polarised the reaction to the lie’s response – if the story isn’t believed the teller is usually more surprised and has a stronger reaction, whereas if the story is believed the consumer usually feels more satisfied for having lied to get what they want than if they told the truth.
Read the rest of the article
The next time you face an angry customer, it’s probably a good idea to listen to them and analyse what they are saying and you might find a few parts of the story that just doesn’t match
Maxis has officially launched the first multiple-play service in Malaysia with its Maxis Home Services. The service is available to customers in fiber connected areas nationwide.
What that means?
Users can now choose multiple-play service where they have the freedom to choose the rich content and services that they want, in the formats of their choice and be able to view these through multiple screens, be it their computers, tablets or mobile phones, at a time and place convenient to them. Continue reading »
Slow Internet? TM has released a announcement :
Telekom Malaysia Berhad (TM) wishes to inform our customers that TM and its consortium members have identified that the earthquake occurred in Japan earlier today has affected Japan – US Cable Network (JUCN) and Asia Pacific Cable Network 2 (APCN2) cable networks linking Malaysia to The United States of America (USA) and Hong Kong (HK).
Looks like we are going to have a few days of not so fast internet
Twitter is now Power Twitter? When you log in you have options to now post pictures which uses services from yfrog,tweetphoto,twitpic &twitgoo . All you need to do is indicate your favourite service provider and your done!
Now my favourite service, you can now shorten your url from the web app. Easy! The other enhancement is the mood option and the question of the day.
These updates on the twitter web application should bring more usage of the twitter website and expect lots of mood and question twits coming from those who normally dont tweet that much
Head on to Twitter and check out these updates
Maxis fb2Mobile service is giving away 3 iPhone 3Gs for users of this service! No entry forms required. Just sign-up fb2mobile service and post an update or photo to your Facebook profile using this service. That’s it!
Every SMS or MMS update to shortcode 23223 (“2face”) is entitled to 1 automatic entry.
So you have about a month to take advantage and to participate in this “contest”