While what we always here is that customers are always right but this report says that customers have the tendency to lie while they are letting out the anger steam.
The study, conducted by the university’s business school, found that people who lie during a service encounter have more extreme reactions to the outcome than their honest peers.
The explanation behind this phenomena is that the effort put into constructing the lie polarised the reaction to the lie’s response – if the story isn’t believed the teller is usually more surprised and has a stronger reaction, whereas if the story is believed the consumer usually feels more satisfied for having lied to get what they want than if they told the truth.
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The next time you face an angry customer, it’s probably a good idea to listen to them and analyse what they are saying and you might find a few parts of the story that just doesn’t match
Maxis has officially launched the first multiple-play service in Malaysia with its Maxis Home Services. The service is available to customers in fiber connected areas nationwide.
What that means?
Users can now choose multiple-play service where they have the freedom to choose the rich content and services that they want, in the formats of their choice and be able to view these through multiple screens, be it their computers, tablets or mobile phones, at a time and place convenient to them. Read More
Slow Internet? TM has released a announcement :
Telekom Malaysia Berhad (TM) wishes to inform our customers that TM and its consortium members have identified that the earthquake occurred in Japan earlier today has affected Japan – US Cable Network (JUCN) and Asia Pacific Cable Network 2 (APCN2) cable networks linking Malaysia to The United States of America (USA) and Hong Kong (HK).
Looks like we are going to have a few days of not so fast internet